Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
609 Views
Message 11 of 48
Flag for a moderator

Re: Caller Display not working

Hi Everyone,

It seems to be a widespread issue reading through the forum. My Caller ID has stopped working also on the 29.02.2020. I have contacted Virgin Media on a number of occasions and passed pillar to post with no resolution. Very frustrating, I'm sure my custom would be better appreciated with other providers...

 

I have also tested my handset with my neighbours Virgin media phone line which seems to work fine.

0 Kudos
Reply
Highlighted
  • 1.03K
  • 48
  • 106
Forum Team
Forum Team
594 Views
Message 12 of 48
Flag for a moderator

Re: Caller Display not working

Hi Sukhi, 

Thanks for your post, 

I have done some remote checks and can see that your caller id is active, we have removed and readded this can you please test to see if this has worked

Thanks,

Zoie

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
587 Views
Message 13 of 48
Flag for a moderator

Re: Caller Display not working

Hi Zoie,

I have just just checked, the issues isn’t resolved unfortunately.

 

kind regards 

Sukhi

0 Kudos
Reply
Highlighted
  • 5.16K
  • 261
  • 464
Forum Team
Forum Team
582 Views
Message 14 of 48
Flag for a moderator

Re: Caller Display not working

Hi Sukhi, 

 

Thanks for popping back, it needs a technician then for it to be fixed.

 

I'll PM you now 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Highlighted
  • 5.16K
  • 261
  • 464
Forum Team
Forum Team
581 Views
Message 15 of 48
Flag for a moderator

Re: Caller Display not working

Hi Sukhi,

 

I've sent you a PM now with all the details 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Highlighted
  • 12
  • 0
  • 0
Tuning in
447 Views
Message 16 of 48
Flag for a moderator

Re: Caller Display not working

I too have caller display not working, or 1471. This after the phone service was not working for three weeks. I have been passed from tec support to customer services back to tec support and now waiting yet again to talk to customer services.Pillar to post just dosent do justice to the run around.

Seems like a common problem that needs a visit to sort how can that be done any suggestions welcome

 

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
404 Views
Message 17 of 48
Flag for a moderator

Re: Caller Display not working

Hi, I have been trying to get my Caller ID fixed for over 6 weeks now. Just had an engineer out who says my line is ok but it looks like virgin has taken that feature off my package for what reason I don't know. Virgin should warn people if an important feature like this is to be removed. I'm trying to get through again to see if it can be put back on.

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 0
Tuning in
392 Views
Message 18 of 48
Flag for a moderator

Re: Caller Display not working

That was exactly the same position with us also our 1471 was no working. Took an engineer via this community about 45 minutes to solve both problems.

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
352 Views
Message 19 of 48
Flag for a moderator

Re: Caller Display not working

Caller display is intermittent on my Virgin landline. Same number will display identity now and 2 hours later just incoming call. I have had a couple of discussions with C/S 151 before lock down ith no effect. I see that people are having problems as well so I would like to join in and try to get it fixed!

0 Kudos
Reply
Highlighted
  • 3.84K
  • 235
  • 482
Forum Team
Forum Team
335 Views
Message 20 of 48
Flag for a moderator

Re: Caller Display not working

Hello kayjaydee

Let me get your details so I can look into this for you.

Just check the purple envelope for another message please 

Gareth_L