Virgin Media Community

[Poppyday]

I rarely use my Home Phone, but now that we are all indoors, people are ringing on the home phone. I have realised that the Caller Display/ID is not working. When I try and look at my Caller List it says "You Must First Subscribe to Caller ID" 

The Phone is a Panasonic KX-TGD310E and my Virgin account states -"Virgin Media Caller Display is included in your Home Phone package as standard"

So I don't know if the problem is with my phone or the service.

Does anyone have any suggestions?

Thank you

[Geoff501]

It can only be one or the other.

If you are confident it not the phone making sure if set up right. A bit harder try other phone.

It will be the service. 

[Poppyday]

Thanks for the reply, I will have to wait until restrictions are lifted to borrow a hand set from someone.

Cheers

[Gooner11]

I've got the same problem, have reported via message to virgin media. Had same issue about 12 months ago and it was a fault in main box at end of street.