Menu
Reply
DMF76
  • 5
  • 0
  • 0
Joining in
300 Views
Message 1 of 5
Flag for a moderator

Call divert not working

I've been trying to set up call divert for my father-in-law's landline, who is coming to stay with us for a while. I have tried forwarding it to his O2 mobile and also to my home landline both of which fail. I've had no luck with customer service either. Except that "I must wait wait up to 7 hours for  it to register and work"

Well I've waited and nothing! He is now leaving his own house tomorrow and I still can't get forwarding to work.  

I've tried *70 [forward Number] , *70 dial tone [forward Number, *21*[forward Number]# 

We won't be back in his house for some time now and I gather there is no way to set it up remotely. 

0 Kudos
Reply
DJ_Shadow1966
  • 6.85K
  • 1.31K
  • 1.9K
Very Insightful Person
Very Insightful Person
278 Views
Message 2 of 5
Flag for a moderator

Re: Call divert not working

Hello

Does he actually pay extra for the call divert option ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
DMF76
  • 5
  • 0
  • 0
Joining in
258 Views
Message 3 of 5
Flag for a moderator

Re: Call divert not working

Hi

Thanks for responding. According to the “help desk” He is paying £2.50 per month

0 Kudos
Reply
Hetty_R
  • 1.18K
  • 57
  • 104
Forum Team Manager
Forum Team Manager
250 Views
Message 4 of 5
Flag for a moderator

Re: Call divert not working

Hi DMF76, 

 

Welcome to our community forums! 🙂 

 

Really sorry to hear you're having trouble setting up a call divert. 

 

I would love to have a look at the account and see what we can do to get this sorted for you. In order to do this I have sent you a private message, please reply when you can. 

 

Many thanks, 

 

Hetty_R
0 Kudos
Reply
Gareth_L
  • 6.1K
  • 375
  • 659
Forum Team
Forum Team
234 Views
Message 5 of 5
Flag for a moderator

Re: Call divert not working

Hello DMF76

Thanks for those details 

I have had a good look at getting call divert added 

Sadly this is not available for the Telephone exchange that your Father in Law is on

I know its not the answer you are looking for

I just wanted to be honest and say it is not possible to add right now

Gareth_L

0 Kudos
Reply