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deva2005 · ‎12-10-2022

Hi all

Just a quick question and seeking some guidance please...

We made a call to Switzerland this afternoon which lasted approx 120 minutes.

Due to the nature of the call, we forgot to stop and redial after 60 mins....we were notified of a family bereavement and obviously were not attentive to the time spent on the call

Does this mean we will be charged £ 1.20 per minute for the whole duration or just for the second 60 mins?

Hope someone might be able to help me with this?

Many thanks

David

nodrogd · ‎12-10-2022

If you have inclusive calls for the first 60 minutes then you will only be charged for the excess over and above this.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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nodrogd · ‎12-10-2022

If you have inclusive calls for the first 60 minutes then you will only be charged for the excess over and above this.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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