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Serendipity1
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Call charges to Wifi mobiles

I have a landline package to include mobile numbers. But noticed on my bill I have been charged for calling numbers beginning 0748 because they are Wifi numbers. I have never heard of this before and Virgin told me that there is no way of knowing which numbers are Wifi and which aren't as standard mobiles can be 074 as well. Many people use a Whatsapp number. Does that also incur these Wifi Charges?

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Serendipity1
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Re: Call charges to Wifi mobiles

Strange that this post had not been answered. I thought Virgin media were here to help?
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John_GS
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Re: Call charges to Wifi mobiles

Hi Serendipity1

 

Thanks for posting and apologies for the confusion regarding the charges.

 

What network are the numbers in question on please?

 

Kind regards,

John_GS
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Serendipity1
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Re: Call charges to Wifi mobiles

Hello, the first 2 numbers began 074888, Virgin didn't know what Wifi network which surprised me as I was charged for them. On google it seems they are Ziron which is a business application. More worryingly Virgin said that WhatsApp numbers count as Wifi and I would be charged to both make and receive calls to this network. One number I quoted in question as an example was 0739.......  Please advise me!

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John_GS
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Re: Call charges to Wifi mobiles

Thanks for coming back to us. Are the people you've called in the UK?

 

Kind regards,

John_GS
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Serendipity1
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Re: Call charges to Wifi mobiles

Yes all in the UK.  

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John_GS
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Re: Call charges to Wifi mobiles

Okay, let me send you a PM and we can assist further.

 

Kind regards,

John_GS
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John_GS
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Re: Call charges to Wifi mobiles

Thanks for joining me on PM Serendipity1,

 

Just to update the thread, the numbers on the talk more anytime plan cover traditional mobiles, not voip or Whatsapp ones.

 

 

Kind regards,

John_GS
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Serendipity1
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Re: Call charges to Wifi mobiles

Thank you John for clarifying this. I think that customers should be made aware that these Wifi applications are not included in the talk anytime package when signing up to it as many people are unaware and Whatsapp is a very popular one which uses what appear to be standard mobile numbers.

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Sololobo
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Re: Call charges to Wifi mobiles


@John_GS wrote:

Thanks for joining me on PM Serendipity1,

 

Just to update the thread, the numbers on the talk more anytime plan cover traditional mobiles, not voip or Whatsapp ones.

 

 

Kind regards,


0748 numbers:

Ofcom records show that mobile phone numbers starting 07480,07481 and 07482 are allocated to Hutchison 3G UK Ltd.
07483 to 07487 mobile phone numbers are allocated to EE Limited.
07488 0xxx numbers are allocated to Fogg Mobile AB.
07488 8xx appear to be Sky Mobile specialised numbers for UK Mobile.
07489 mobile phone numbers are allocated to Telefonica UK.

Note that due to number portability if an individual number has moved to a different operator this information is not publicly available.

VOIP numbers: https://www.broadbandchoices.co.uk/guides/internet/internet-phone-voip-offers

A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over a broadband connection.

There are apps that you can use to call other people who have the same app. There's Skype, FaceTime, Viber, Line, WhatsApp, Facebook Messenger, and dozens more.

Some, like Skype and Viber, will even let you call a regular landline or mobile number - though bear in mind this will usually cost money.

Other features include being able to call someone on any device (smartphone, tablet, laptop, and so on), free video calling, and sometimes even group calling.

The other kind of VoIP apps are ones from landline providers. These are pretty clever, as they let you make calls that use the calling minutes included in your home phone plan. So if you have inclusive weekend calls, or super cheap international calling, you can reap those benefits from your smartphone too - even when you're not at home.

VoIP calling app-to-app is almost always free; calling a landline or mobile number may cost a little.

Whatsapp numbers.

WhatsApp does not give you a new phone number. It’s tied to an existing one and uses data services in order to send messages and make calls. You can make voice and video calls without having to use your minutes. This will consume your data allowance at a fairly slow rate unless you are connected to a Wi-Fi hotspot.

The Virgin Media "Talk More Anytime" plan: https://www.virginmedia.com/shop/phone/compare shows mobile numbers are inclusive, thus calls to 0748 numbers and using Whatsapp should also be included.

Calls to UK landlines with numbers beginning 01, 02, 03 and other standard area codes are also included.

There is no mention in the plan of different charges being applied for the use of VOIP services, and how would a customer know if a number called is VOIP or not? A call is just a call, no matter how it's connected.

My take on this is that 0748 numbers are traditional mobile numbers, customers cannot know if a number being called is using VOIP or not, and Whatsapp does not provide phone numbers but uses existing mobile ones.

I could be well off the mark (not for the first time), but further clarification seems to be required.




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