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jadsem
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Call charge

I am on Talk Unlimited for local calls but have received a charge of 16pence on two calls which no one at the call centre can explain. Any ideas welcomed.

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Anonymous
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Message 2 of 8
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Re: Call charge

was the call over 60 minutes?
its only free for the first 60 minutes
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jadsem
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Re: Call charge

No first one was 11 mins, second was 16 mins. Thanks

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DJ_Shadow1966
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Message 4 of 8
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Re: Call charge

Hello

Were these calls done using the 1471 callback service if so then these are also not included in the call package.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jadsem
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Re: Call charge

Certainly one was as I remember using 1471 call back, did not appreciate this is a chargeable option. Thanks

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Paul_DN
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Message 6 of 8
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Re: Call charge

Hi jadsem,

 

Thank you for reaching out to us in our community, I am sorry there is confusion around why you have been charge 16 pence a couple of times, the 16 pence charge would be for calling 1471 then 3 to connect it, its not the 1471 that is charged for its connecting by pressing 3, if you call 1471 and write the number down and call manually there will not be a charge.

 

Regards

 

Paul.

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jadsem
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Re: Call charge

Thanks Paul, I now understand.

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Paul_DN
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Re: Call charge

Hi Jadsem,

 

Thank you for coming back to me, you are very welcome, if you have any further issues please do not hesitate to let us know.

 

Regards

 

Paul. 

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