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Call Forwarding intermittent

Joining in

When the home phone is on divert/forwarding to a mobile and someone calls the call forwarding it doesn't connect. Sometimes the message is " phone number not recognised ", sometimes it says " you have reached the limit for call forwarding ", which we pay for monthly but rarely use as it doesn't work as stated.. However on the occasions we need this to work 100% of the time as we have missed some very important phone calls as people think the phone doesn't work. When the hub goes down also we have no home phone. We paid for a virgin engineer on the 23rd of March 2023 who advised us our previous provider still had " a hook " on our number and TOC at virgin need to contact Sky and get it removed and they will call us in 24 hours to say so. We never received a call and still have the same on going issue and cannot get anywhere with the virgin customer service as they say they cannot put us through to TOC, So as a result of the ongoing issue i contacted Sky today and they have informed me that this is an old BT line that it can only be closed by virgin personally contacting BT as they are the Range Holder.. 8 Months this has been an issue please can somebody get this sorted.


Forum Team
Forum Team

Hi @GDE240GDE 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.