Call Divert Charges

[lerner167]

Hi I had Call Divert added a few weeks ago to make sure my elderly mother could always get hold of me.  Calls were diverted to my mobile.  I was informed of the standard charge but at no point was I told of any charges for the calls made to me.  My mobile bill has had about £30 added to it.  The person I spoke to was very faint and I could not hear her very well which I did say a few times but no difference.  It took about an hour to set up what I thought would be very simple.

[Daniel_Et]

Hi @lerner167 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel