CV21 - line busy

[forshawj]

Another day another issue … my home phone goes via superhub 4 (cv21) and for last couple of days when trying to make a call get “Line busy” . I can resolve by phoning home number via mobile but very frustrating!

First time it did this I restarted the hub but didn’t clear and only calling resolved.. any ideas?? 
wonder if hub has had recent update and caused this new feature???

thanks

Jeff

[Alex_RM]

Morning Jeff, 

Thanks for posting, and sorry to see you're having some issues with your line.

Just to confirm- you've no issues calling your landline, just trying to make a call?

Can you reboot the hub one more time for me to see if this helps at all?

Alex_Rm

[forshawj]

Thanks Alex

Yes only outgoing call effected - as the issue isn’t  happening now then don’t see how reboot will do anything? 
First time it happened then I did do reboot but didn’t resolve until I rang.

regards

[Alex_RM]

Thanks for confirming,

I've had a look from our side and everything appears to be in order. Can you confirm if your handset has a base unit/ do you have more than one?

Alex_Rm

[forshawj]

Thanks 

I have 4 handsets but even the handset Plugged into the hub has the issue.

the handset are a few years old so maybe they need replacing ? But never had issue until couple of days ago - and never until needing to move to cv21.

regards

[Alex_RM]

Just wondering if one was slightly off the hook?

If the issue does happen again please let us know and we can continue testing 🙂

Alex_Rm