hi, I had a new broadband installation on 14th February & my phone line was also switched and my existing number was kept but the phone line has has a terrible loud crackling noise which is constant which makes phone calls a bit unbearable. The engineer had left by the time we realised how bad it was. What should we do to get this fixed asap. Disappointing start from Virgin having been with BT before for a long time without this issue. The broadband speed is not near the promised speed either but thats another problem/issue. Many thanks
Hi Lee, the technician visited and sorted out all the issues very quickly and efficently and all is working great now ..... the noisy line is fixed and the broadband is working great now too as well. Many thanks for your help 🙂👍
