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Message 11 of 52
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Re: CALL DIVERT NOT WORKING

Thanks for checking, and sorry it didn't work.


Katie has requested an update for you, so if she gets a reply she will let you know.

 

Thanks

 

Melissa 

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Message 12 of 52
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Re: CALL DIVERT NOT WORKING

Hi, any news on my call divert issue?

Regards,

Steve

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Message 13 of 52
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Re: CALL DIVERT NOT WORKING

Hi Steve,

 

I've double checked, there's no update currently, however it's still with the right team for this to be dealt with.

 

Alex_Rm

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Message 14 of 52
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Re: CALL DIVERT NOT WORKING

Why hasn't a engineer been sent out yet to check the fault? It's been almost 4 weeks now.

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Message 15 of 52
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Re: CALL DIVERT NOT WORKING

This wouldn't be an issue for an engineer, 

 

This is something our back office teams would need to look at.

 

I'm very sorry for the delay in fixing. 

 

Alex_Rm

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Message 16 of 52
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Re: CALL DIVERT NOT WORKING

Hi Katie, are we any closer to this problem being sorted? It's been almost 5 weeks now.

Virgin must have thousands and thousands of EE mobile phone users that use the call divert option.

Regards,

Steve Barrs

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Message 17 of 52
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Re: CALL DIVERT NOT WORKING

I'm sorry for the delay in getting this fixed BARRSYBOY,

 

This is still being worked and assigned to the team that would deal with it.

 

Alex_Rm

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Message 18 of 52
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Re: CALL DIVERT NOT WORKING

Have you thought about using Vonage.co.uk you can set something called simulring whereby your landline and mobile can ring simultaneously. You could even port your current number to them.

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Message 19 of 52
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Re: CALL DIVERT NOT WORKING

Hi, thank you for your suggestion.

I've had a look at the company and I don't feel comfortable with paying extra for something that Virgin already should supply but if this doesn't get resolved it's a option I will look at if I have to leave Virgin.

Thank you,

Regards, 

Steve

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Message 20 of 52
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Re: CALL DIVERT NOT WORKING

Hi Alex, I amazed this is still ongoing. Not only has it been 5 weeks, I've just received my bill and I've been charged for CALL DIVERT which I can't even use!!!

Surely they've found the problem by now?

Regards,

Steve Barrs

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