Bt number Port

[Jules04]

Hi,

My business is still waiting for VM to port our number from BT, VM did try on Fri 20 Jan but apparantly there is a sercurity code on the line.  I rang BT who assured me that this is not the case. VM should have tryed again on Mon 6 Feb but I had no corresspondense from them and the number has not been ported. I telephone VM and they said they would look into this, however I have still not heard anything.  We have to keep our BT account open until this is sorted.

[Vikki_M]

Hi @Jules04 

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the port.

Just to clarify please, are you a Virgin Media Business customer?

Please pop back to us when you can. 

[Jules04]

Hi,

Yes we are a Virgin Media Business customer.

[Jules04]

Yes we are.

[Vikki_M]

Okay thank you.

Apologies, this forum is for residential accounts.

We don't have access to business accounts here.

Please contact Virgin Media business and they will be able to assist further for you.

Their contact channels can be found here