Virgin Media Community

[Basilcat]

Hi.. I've just purchased a bt alexa phone and I'm having trouble in connecting to my hub4.. it's not connecting through wps..

Any idea's please?

Thanks Richard 

[Robert_P]

Hello Basilcat

Thanks for taking the time to post on the forums in regards to your new handset and issues connecting it to your Hub, we appreciate the confusion this can cause and you raising it via the forums. Welcome to the community.

Can you confirm if the landline has been set up to work via the Hub or a wall socket? If it is via the Hub you will need to connect the base unit to the hub using the adapter and TEL 1 port.

Rob

[goslow]

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@Basilcat wrote:

Hi.. I've just purchased a bt alexa phone and I'm having trouble in connecting to my hub4.. it's not connecting through wps..

Any idea's please?

Thanks Richard 

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If you are referring to this

https://shop.bt.com/products/bt-advanced-digital-home-phone-with-alexa-built-in-101806-G9YX.html

it mentions that it only works on BT's 'Digital Voice' service.

[Robert_P]

Does goslows link help explain the issue Basilcat?

Rob

[Basilcat]

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@Robert_P wrote:

Does goslows link help explain the issue Basilcat?

Rob

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Unfortunately Rob.. it is the phone I bought.. on ebay 😪 thank you for your replies.. 

[Robert_P]

Thanks for confirming Basilcat, hopefully you can get a return and refund on it. Ebay's refund policy can be found here.

Rob