Thanks for your post and welcome to the Community Forums, sags,
Do you currently have service with us and is it service impacting? We can get this sorted for you by sending an engineer however, due to the challenges in these unprecedented times, we need to apply a number of restrictions to engineer visits which will help us strike a balance between the health of our employees and the responsibility we have to keeping customers and our country connected during the current pandemic.
Hello, thank you for coming back to me so quickly, no we don't have a service with you, the property is currently empty, unoccupied. If you are unable to send someone to replace the cover then we shall look into removing the visible wiring as it is exposed to the elements and unsightly.