Broken landline

[Vab2]

Like many others on this forum, I've got stuck in a virgin website loop trying to report a faulty landline with no dialling tone.

I can't phone the helpline to report it, meanwhile the online call bot doesn't seem to deal with landlines. 

I've tested the plug socket, replaced the phone with another type, and tested the service in my area (fine apparently). I still have no dialling tone.

Please can someone recommend a simple place to report the fault without having to sit for half an hour in an expensive call queue. Thanks.

[Alex_RM]

Hi Vab2,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the line, thank you for going through the checks you have already.

So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for joining me over private message Vab2 🙂

I've arranged an engineer visit for you, you can view the time and date of the appointment via your online account here

Alex_Rm

[Vab2]

Thanks to the help from the forum team, an engineer came today and upgraded my router to a new one with integral phone connector. I'm now able to use my landline phone again, many thanks 🙂

[Paulina_Z]

Hi @Vab2,

Thank you for coming back to us and for updating us on how your appointment went! Glad to hear that the technician was able to resolve your issue and upgrade your landline connection!

If there's anything else we can do to help, please let us know. 🙂

Thank you!