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Broadband was down and phone. Broadband has come back on but we get check phone line. Phone was ok befori

thejacobsfamily
Joining in

The broadband went off today and the phone said it needed to connect. The broadband has come back on but the phone says yrying to connect. Phone worked OK before but not now. Have tried other phones and they don't work. 

1 REPLY 1

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi the jacobsfamily, 

Thank you for posting to us here on the Community. 

We are very sorry to hear of the issues you have faced with the service. 

Could you please try a reboot of the equipment to see if this helps?

Also, are all the cables leading to and from the Hub secure and without damage? 

Thanks, 

 

Nat