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ANDREWARCH
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Broadband cable damage

IMG_20200601_185224394.jpgIMG_20200601_185311578.jpgThe green broadband cable is badly exposed along my drive and is being driven over constantly. After being on hold for over 30 mins I had a difficult conversation with someone on the Virgin Help Desk from India who first suggested he would need to refer me to another department and then after putting me on hold for another 15 mins he advised that he had arranged an engineer to attend. This was over 2 weeks ago and I haven't heard anything from Virgin since. How do you get through to these faceless people?

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Martin_N
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Re: Broadband cable damage

HI ANDREWARCH,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. I will private message you so we can get this booked in for you. 

 

^Martin

ANDREWARCH
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Re: Broadband cable damage

Thank you Martin, your very polite engineer Bryan has been and re-buried the cables so all is good now.

Andrew

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Megan_L
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Re: Broadband cable damage

Hi Andre,

Thanks for keeping us up to date, I'm glad its all been fixed now 🙂 

Thanks so much for bringing it to our attention in the first place too!

If you need any help in future you know where we are.

Kindest regards,

Megan_L

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