Menu
Reply
Highlighted
  • 6
  • 0
  • 5
Tuning in
36,820 Views
Message 1 of 9
Flag for a moderator

Bored now : 0800 052 1251 - continually calls and hangs up.

VM,

4 calls this week and each time they have hung up after I have said "Hello" - number is now blocked.

If this is valid sales team - you need to inform them to be more polite.  Also cold calling and then asking us to verify our account and security details is extremely bad practice .

If your bank called and said , hi im from "bank of joe" we're callign about your account - can you please verify your account number and memorable information - would you give them this information ?  No you wouldnt and I will not give my details to this extremely "offshore" sales team.

Please improve your practices...

Thanks

M.

Highlighted
  • 18
  • 0
  • 3
On our wavelength
36,167 Views
Message 2 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

They are total morons, who is going to give away their details to some dodgy overseas call centre claiming to be Virgin Media.

But then that is the mentality of the company from the top down.

Highlighted
  • 2.32K
  • 140
  • 178
Forum Team
Forum Team
36,156 Views
Message 3 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

Hi dutboy,


Thanks for your post and welcome to the community.

 

I can confirm this is a genuine Virgin Media number used for sales purposes.

 

Existing customers can update their marketing preferences via My Virgin Media under 'My Profile' > 'My Preferences'.

 

Hope this helps!

 

Thanks,

 

Melissa

0 Kudos
Reply
Highlighted
  • 4.45K
  • 300
  • 1.5K
Community elder
36,145 Views
Message 4 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.


@Melissa_F wrote:

Hi dutboy,


Thanks for your post and welcome to the community.

 

I can confirm this is a genuine Virgin Media number used for sales purposes.

 

Existing customers can update their marketing preferences via My Virgin Media under 'My Profile' > 'My Preferences'.

Better still: customers can issue Virgin Media with instructions under GDPR Article 21, the Right to object, sections 2 and 3.

2: Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

3: Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

Hope this helps!

 

Thanks,

 

Melissa


 




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
0 Kudos
Reply
Highlighted
  • 7.55K
  • 594
  • 1.28K
Legend
36,132 Views
Message 5 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

That number is certainly a VM number, BUT how do you know it’s VM on the line, you do not. Caller Id spoofing is so easy to do. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Highlighted
  • 2
  • 0
  • 2
Joining in
11,499 Views
Message 6 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

My underage daughter got call from this number and they claimed to be from college!?  And tried to get my personal information out of her!

Highlighted
  • 6.57K
  • 411
  • 418
Forum Team
Forum Team
11,494 Views
Message 7 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

Hi Piilukiisu, 

Thanks for your post and welcome to our community. 

Very sorry to hear this, it's certainly not what we expect to hear. 

Have we called you on a Virgin Media number? 

Is it possible to block the number from the handset? 

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 2
Joining in
11,376 Views
Message 8 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

It is possible to block number. I'm more concerned,  that it even happens. Why would I give my information to someone on the phone anyway?

Highlighted
  • 2.99K
  • 177
  • 239
Forum Team
Forum Team
11,356 Views
Message 9 of 9
Flag for a moderator

Re: Bored now : 0800 052 1251 - continually calls and hangs up.

If you click on the phone number it should then give the option to then block the number piiluvkiisu.

 

Alex_Rm

0 Kudos
Reply