My parents are in their 90s and have tried phoning to book a technician, the queue is very long. I have also tried ringing but got the same.
Now my parents have no home phone line which is a bit concerning if there was an emergency.
Is there a way I could book a technician without having to hang on the phone for hours.
I've tried live chat but only got a bot, and also WhatsApp.
Any help please
Thanks for posting and welcome back to the community.
Sorry to hear your parents have had an issue with booking the tech - have they received the adapter to plug the phone in to the router? Or do they need the phone relocating to be nearer the hub? Let us know so we can assist further 🙂