Booking a technician to change to fibre network

[Janemel]

My parents are in their 90s and have tried phoning to book a technician, the queue is very long.  I have also tried ringing but got the same.

Now my parents have no home phone line which is a bit concerning if there was an emergency.

Is there a way I could book a technician without having to hang on the phone for hours.

I've tried live chat but only got a bot, and also WhatsApp.

Any help please

[John_GS]

Hi Janemel

Thanks for posting and welcome back to the community.

Sorry to hear your parents have had an issue with booking the tech - have they received the adapter to plug the phone in to the router? Or do they need the phone relocating to be nearer the hub? Let us know so we can assist further 🙂

Kind regards,

[Janemel]

They haven't received anything, just an email to say book a technician.

The hub is upstairs, land line down stairs.

[John_GS]

Thanks for coming back to me. I shall send you a PM now to assist further.

Kind regards,

[Janemel]

I've replied to your pm, thank you

[John_GS]

Thanks for joining me on PM, Janemel and allowing me to sort this.

Let me know how the visit goes or if you need further assistance.

Kind regards,

[Janemel]

Thank you, I certainly will

Regards

Jane