on 08-10-2022 17:04
My parents are in their 90s and have tried phoning to book a technician, the queue is very long. I have also tried ringing but got the same.
Now my parents have no home phone line which is a bit concerning if there was an emergency.
Is there a way I could book a technician without having to hang on the phone for hours.
I've tried live chat but only got a bot, and also WhatsApp.
Any help please
on 08-10-2022 17:09
Hi Janemel
Thanks for posting and welcome back to the community.
Sorry to hear your parents have had an issue with booking the tech - have they received the adapter to plug the phone in to the router? Or do they need the phone relocating to be nearer the hub? Let us know so we can assist further 🙂
Kind regards,
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on 08-10-2022 17:15
They haven't received anything, just an email to say book a technician.
The hub is upstairs, land line down stairs.
on 08-10-2022 17:18
Thanks for coming back to me. I shall send you a PM now to assist further.
Kind regards,
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on 08-10-2022 17:34
I've replied to your pm, thank you
on 09-10-2022 13:21
Thanks for joining me on PM, Janemel and allowing me to sort this.
Let me know how the visit goes or if you need further assistance.
Kind regards,
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on 09-10-2022 13:24
Thank you, I certainly will
Regards
Jane