Book Engineer visit for change to Fibre Network

[bugsyt]

Hi, I have received my adapter, and date for changeover, I need an engineer to sort out my existing phone sockets as my router is in a different room. Can someone please explain the procedure for booking a visit. Thanks.

[Tom_W1]

Hi @bugsyt thanks for your post although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[bugsyt]

Hi Tom, thanks for the quick response, please message me. Thanks 

[Tom_W1 · Accepted solution]

Hi @bugsyt thanks for your reply here.

I have sent a PM to you so kindly respond privately directly and we'll respond again in due course 🙂

Many thanks

[bugsyt]

Hi

Still waiting for an update on engineer visit 🙁

[Tom_W1]

Hi @bugsyt thanks a lot for your message here.

I do apologise, as I was off over the weekend when you replied to me - I've subsquently replied today on my first day back, so kindly reply to my latest PM and we can take things from there!

Many thanks