Book Engineer online

[NICNAK1]

Can I book an engineer online? Can never get through via phone plus its my landline I am having problems with. Thanks 

[Paulina_Z · Accepted solution]

Hi @NICNAK1,

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some landline issues at the moment! 

Can you tell us what issues you're having with your home phone? Do you have an active dial tone at all?

Have you taken a look at our Landline Faults page to see if this can help you resolve your issue?

Please take a look to see if this can help. We're here to assist further if needed. 🙂

Thank you! 

[NICNAK1]

Hi ,Paulina_Z

I have a dial tone but lots of interference on the line(crackling) can't hear anything else. 

There is nothing wrong with the phone either. 

Thanks 

[Paulina_Z]

Hi @NICNAK1,

Thank you for coming back to us about this issue. Does the crackling on the line happen when you're on a call, when you pick up the handset, or can you hear it all the time? 

Do you have a different landline phone to try and connect to? This way we can see if this is a phone issue or a connection issue. Let us know so we can help further. 🙂

Thank you.

[NICNAK1]

Hiya,

It makes the sound only while on a call.

I have tried another phone and it was still the same. 

Many thanks 

[Paulina_Z]

Hi @NICNAK1,

Thank you for coming back to me about this and for checking a different landline phone! I'll be more than happy to look into this further for you. 

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @NICNAK1,
Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your noisy landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

[Paulina_Z]

Hi @NICNAK1,

Thank you for coming back to me via Private Messages. I have rescheduled your appointment to your desired date. 

This change should be updated on your online account soon.

Let us know how you get on and if you need any further help or assistance.

Thank you.

[NICNAK1]

Thankyou