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Griffin20
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Billing

We have a package for broadband, TV and home phone. We use the home phone to keep in touch with elderly relatives, and opted for free calls evenings and weekends. The base package is supposed to be £55.00 according to our account, but we're being charged £65.00 for each of the last 2 months, and evening calls are also being charged if made between 6 and 7. Needless to say i can't get hold of anyone to find out why. Any ideas?

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Lee_R
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Re: Billing

Thanks for posting Griffin20 and welcome to our community.

I am sorry for any confusion you have regarding the rules around our call plans.  I can confirm that evenings and weekends plan begins at 7:00pm on weekdays. 

Kind regards

 

Lee_R

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