Yes Beth, these emails are genuine, as is the stress still being caused by Virgin Media.
After so long I cannot remember whether I received confirmation of the closure but, I was asked to return the equipment and have made no payments for 12 months so I'm guessing it was closed - no equipment and no usage would seem fairly telling.
I have now tried various ways of getting this issue sorted to no avail.
Sincerely
Lesley Cann