Virgin Media Community

[Lesleycann3005]

I cancelled my VM account over 12 months ago but last month, 17th April, I was emailed a bill for £19. I tried to resolve this with Customer services but they simply kept asking for my password which, as I am not a VM customer, I don't have. I have now received another bill demanding a further £19 and payment of last month's bill. All ways of contacting VM have proved useless and I am constantly asked for my password. I can't say this any clearer - I AM NOT A VIRGIN MEDIA CUSTOMER!!! How can I speak to someone to get this, resolved? You are demanding payment for a service I do not have.

[Beth_G]

Hi Lesleycann3005,

Thank you for your post; I'm sorry to hear that this has been happening.

I would first like to ensure that these emails are genuine, can you confirm the email sender address please?

Can you also confirm if you received a confirmation of your account closure?

Looking forward to hearing back from you.

Beth

[apcyberax]

you are confirming an email is real by the sender's address. Really. So easy to spoof

[Lesleycann3005]

Yes Beth, these emails are genuine, as is the stress still being caused by Virgin Media.

After so long I cannot remember whether I received confirmation of the closure but, I was asked to return the equipment and have made no payments for 12 months so I'm guessing it was closed - no equipment and no usage would seem fairly telling.

I have now tried various ways of getting this issue sorted to no avail.

Sincerely 

Lesley Cann 

[Lee_R]

Hi Lesley

Sorry for the obvious question, but does the Virgin Media account number on the bill for £19.00 match the account number you have advised should have been closed 12 months ago?

Regards

Lee_R

[Lesleycann3005]

Yes, the account number is the same.

Lesley Cann 

[John_GS]

Thanks for coming back to us Lesley.

I'll PM you now to look into this.

Kind regards,