I have had issues with Virgin since the beginning.
First of all, I subscribed for a phone and broadband contract, and after two months I realized that they had charged me twice.
I found that they took two contracts instead of one at the same time, I contacted them and they kept holding me on the phone. One person told me to talk to another which told me to talk to another,etc. and every time I had to explain what had happened all over again.
In the end, they cancelled one of these contracts and told me that the fraud department would call and refund me.
I never received any call from the fraud department and obviously I wasn’t refunded.
Almost two months ago I called them and gave the notice that I wanted to leave, and explained why.
I received the email from my disconnections and they said that they would give me details about where to deliver my package.
I never received this information, and in the meantime, I found that they made a new contract with my agreement.
I'm still with another provider and I can't afford to pay two, even though I gave them a notice.
Obviously, I have all the documents like a bill for £129 that wasn’t refunded and on the 17th of August charged me £21 for a new contract that I never agreed on and that I cancelled on time.
I need to call the bank to stop this payment. To get my refund should I contact Ombudsman or Cedr.