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Billed for calls I have not made

PBH1946
Joining in

My land line is not working correctly, either completely dead or very fuzzy, and I can not report the fault via 150 because of this.  Apparently there are no know problems in my area with the phone system. While checking the Virgin site for another way of reporting the fault I checked my up and coming bill and found I was being charged for calls I had not made (one local call a day at 38 pence each, different number each day). Can anyone explain this please and tell me how to report it please. Could be a coincidence but my mobile plan was "upgraded" to O2 recently (the 150 Virgin number is no longer available via O2 hence the sarcastic "upgraded" comment). Thanks in advance.

1 REPLY 1

Arissa_H
Forum Team
Forum Team

Hi PBH1946 👋🏼.

Thank you for posting. Welcoming you onto our community forum 😊.

Sorry to see there has been a misunderstand ☹.

I will be private messaging you.

Please look out for the envelope ✉.

Thank you.

Ari - Forum Team


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