On 7th June, I rang Virgin Media retentions department and agreed a new contract at £47 per month. The person I spoke to explained that he couldn't get the computer to register the new price so it would initially come through at £56, but be rectified as soon as the manager could sort the problem. He said it would be done quickly and he'd put a note on my file.
Since then every bill has come through at £56. (4 bills including today's! )I have had 3 chats via web chat team and phoned to complain and assured each time that the problem was definitely resolved.
It was bad enough that my previous package was £35 and the same package went up to £47 without all this! I'm at my wits end. What do I do to end the contract and get a refund on the money overcharged?
