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Being repeatedly overcharged, Customer service fail to help

Tuning in

On 7th June, I rang Virgin Media retentions department and agreed a new contract at £47 per month. The person I spoke to explained that he couldn't get the computer to register the new price so it would initially come through at £56, but be rectified as soon as the manager could sort the problem. He said it would be done quickly and he'd put a note on my file.

Since then every bill has come through at £56. (4 bills including today's! )I have had 3 chats via web chat team and phoned to complain and assured each time that the problem was definitely resolved.

 It was bad enough that my previous package was £35 and the same package went up to £47 without all this!  I'm at my wits end. What do I do to end the contract and get a refund on the money overcharged?


Forum Team
Forum Team

Hi @Alice2012

Welcome to our community forums and thank you for your first post.

Sorry to hear you have been having issues with your billing since agreeing to a new contract. We can understand the inconvenience caused and we want to best help. To further look into this, I have sent you a private message. Please look out for the purple envelope and provide a response as soon as you can.


Forum Team

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