Virgin Media Community

[Nomad71]

Just joined Virgin I have Talk More Anytime package. Why do I have a charge for a UK landline number?

[Alex_RM]

Hi Nomad71,

Thanks for posting and welcome to our community 🙂

I'm sorry for any confusion regarding your landline package, 

Was the call over an hour?  You would need to ensure you hang up before the hour and redial to avoid any charges.

Alex_Rm

[apcyberax]

included calls are only for the first 60 minutes. After that you'll be charged. You need to hang up before the hour and redial

[Nomad71]

Call was 31 Minutes

[coenoby]

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@Nomad71 wrote:

Call was 31 Minutes

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Another way you can be charged for a supposedly "free" call is if you use the 1471 service to get the number of a missed call and then take the option to dial 3 to return the call.  In that case you not dialing the number direct but via a third party.

Coenoby

[Alex_RM]

Thanks for confirming Nomad71,

I'm not able to locate any account details for you, are you able to pop me over a private message including your address details and I'll be able to take a closer look.

Alex_Rm