Been to customer service phone line but internet is still slow

[jamesBond1]

Having issues with broadband speed .I have spoken to VM customer services who advised me to restart the router (which I had done many times before  .) We restarted the VM box for the Tv too.The internet was still slow but because it joined eventually the customer service assistant insisted it was sorted . I tried a Speedtest but it times out each time . Sometimes it comments to websites albeit very slowly and other times it fails to connect . Having gone through to customer services I don’t know what to so next , 

[jamesBond1]

Connects .

[goslow · Accepted solution]

Does the VM Service Status number - 0800 561 0061 report any issues for your area?

[jamesBond1]

Thanks . Didn’t know about this . No there are no issues in My area . 

[goslow]

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@jamesBond1 wrote:

Thanks . Didn’t know about this . No there are no issues in My area . 

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For some further help on your connection/speed issues would suggest you post in the 'Networking and Wifi' forum. There are many more expert techie forum members over there and they will go through checks on signal levels to the hub etc. which may help diagnose the issue. 'Home Phone' is really just for landline problems only.

[jamesBond1]

O yes of course . Thanks .will do.

[goslow]

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@jamesBond1 wrote:

O yes of course . Thanks .will do.

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The first question they will ask you is, 'Have you checked for any area faults?' ... which you now have done! 😁

[Ilyas_Y]

Hi @jamesBond1, thanks for reaching out to us and a warm welcome back to the Virgin Media forums.

I am sorry to hear about the slow speeds.
I've had a look on the system and I cannot see any issues with the connection.
May I ask what devices you are using on your broadband?
Let us know.

Kind regards,
Ilyas.

[jamesBond1]

It’s an iPad 5th Air . Also slow with IPhone 11 . It has worked better but is annoyingly slower than usual . 

[Ilyas_Y]

Thanks for the reply @jamesBond1.

May I ask what the speeds are when you do a wired speed test to any of your devices?
Are you able to setup a BQM graph? You can set one up here.
Let us know.

Kind regards,
Ilyas.