Thanks for using the forums to get this issue looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, can you give me more details in what you need help with?
The main aspects we can't deal with are cancellations, upgrades and moving home along with a few other subjects. But please let us know how we can help!
Hi..a few weeks ago virgin installed a new hub as I was having endless trouble with my phone's, etc. They said I had to contact them with my password to activate the phone that now comes out of the hub, not from the box on the wall outside. I am despairing having spent hours and hours just trying to give someone/ something my password. None of the online stuff is relevant, and forget actually speaking to somebody. Even the online chat is useless. Their support and communication is zero..disgraceful. They've goty money, that's all that matters..now shut up and go away attitude. How a so called communications company can have such a disgusting customer support us beyond me. That is my problem!!!
It's very simple..when the new hub was installed I was told to contact virgin to activate the phone that will now come from the new hub...not from the connection box outside. It is impossible to contact anybody with the password. That's the issue.
This is ludicrous. I know HOW the phone is connected to the box! Just PLUG IT IN!! I was told virgin have to activate the connection by me quoting my password. How many times must I keep on and on repeating exactly the information??? I'm running out of stamina and reckon another provider just could not be any worse than virgin. My request is soooo simple..does anybody get it???????