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BT8500 Call Guardian

Hi

After recently moving from Sky to Virgin we have noticed that the call guardian feature on our BT8500 handsets isn't filtering any calls anymore. The handset is set to 'announce' calls not in our contact list on our phone but the number of nuisance calls are starting to creep up.

We have caller display set on our Virgin account so wondered if our handsets are incompatible with Virgin?

Many thanks 

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Re: BT8500 Call Guardian

Hi Cliveorr1,

 

Thank you for reaching out to us in our community, I am sorry to hear your BT phone is no longer working as it was when with BT.

 

As call guardian is a BT feature this isn't supported with Virgin, as you have caller display this will work as long as you have a compatible hand set.

 

Regards

 

Paul.

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Re: BT8500 Call Guardian

BT handset don't work correctly with virgin phone systems. we have the same problems and lots of nuisance calls on virgin phone.

 

..that's of course when the phone works at all..


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Re: BT8500 Call Guardian

Hi there, BT4 

When you say "..that's of course when the phone works at all..

Do you need to us to look into this for you, and are you referring to the actual service?

Gareth_l  

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