BT4600 Please check line cord

[Mothcladist]

I also have a new BT4600 big button phone that I have just connected to the Hub3 router but I get a "Please check line cord" error message. I have tried with an older Panasonic phone but get the same message. Is it that I need to wait for the phone line to be moved (automatically?) from the wall socket to the router? Or is there someone I need to tell that I have done this? The lady I spoke to, and who sent me the conversion kit was unclear on this. Best wishes, Ian

[John_GS]

Hi Mothcladist

Thanks for posting and welcome to the community.

Can you confirm, is the phoneline plugged into the telephone port on the router?

Best wishes,

[Mothcladist]

I was sent a short "converter" into which I plugged the phone at one end (this is the end I would normally plug into the wall socket) and the other is an ethernet type connector that I have plugged into one of the free ethernet ports on the back of the router.

[Client62]

I get similar messages from my BT cordless phones if the line cord is disconnected or if it is plugged into a VOIP socket that is not active.

If you can login to the Hub's menu, the status page shows if the Hub's telephone service is Enabled or Disabled.

[Mothcladist]

Sorry, I didn't realise that thre was a different socket, but with the same connector, on the router. I have plugged the phone into one of those and everything seems to be working fine now. I should have known I guess but have never had reason to look at the back of the router for a while.

Thanks for the pointer.

Ian

[John_GS]

Hi Mothcladist 

Thanks for coming back to the thread

Can you ensure it's in the telephone port not the Ethernet port please

Best wishes

[Mothcladist]

Yes, I've done that now. I didn't realise that there were two types of ports. All is well, thank you for the advice.