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BT phone number not ported

A helpdesk advisor assured me that my old BT number would be ported to my Virgin landline on 13th October and that I would be emailed on completion. It's now the 14th Oct and nothing has happened. I want to keep my old BT number so how can I get this sorted out?

 

 

 

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Re: BT phone number not ported

Hi steve102,

 

Welcome to the community forums and thank you for your post. We are very sorry to hear this has been the case and we would like to help you in getting this sorted right away. This will require a private message so we can run through some security questions and obtain some further details from you. We will follow up right away.

 

Many thanks,

 

Louis

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