BT number port, no messages about it?

[svt125]

Hi

New customer who switched over from BT about two weeks ago, broadband is up and apparently have a new VM phone number(is this normal for a port?) but have had no messages about the porting of my BT number. And yes it still works. How do I find out if this is in the process as I would like to cancel my BT services soon?

Thanks

[Ashleigh_C]

Hi there @svt125 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have not yet been able to port your number across but I would be more than happy to take a closer look with you via a private message and see if we can get the port raised.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.