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Markdb
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Message 11 of 17
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Re: BT cordless phones stop working

The engineer arrived early this morning and checked the phone and system, and advised, as you've said, that there is a problem in the area and it may go off again.    He reassured my mum that her phone is ok with virgin.

Thanks for the help. 🙂

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Message 12 of 17
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Re: BT cordless phones stop working

No worries at all. I will check the account again on Friday to make sure everything is okay. ^GT

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Markdb
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Message 13 of 17
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Re: BT cordless phones stop working

Hi, what's happening with my mums account?  No phone service all day, the virgin package has changed and the phone has been removed.  Someone from  virgin called her phone yesterday to say that an engineer would call today to put her a landline in rather than going through the hub, no one has been and she now has no phone, which she is dependent on for her on call system.  

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Message 14 of 17
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Re: BT cordless phones stop working

Can someone from Virgin acknowledge my post please and make sure she has a phone service back on today.

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Message 15 of 17
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Re: BT cordless phones stop working

Hi, an engineer called a few minutes ago and got her phone working, however he said the cable to the property is old and has a fault, he's booked her in to have a new cable installed.  Sorry for my frustration, just wanted to make sure she's not without a working landline.   

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Message 16 of 17
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Re: BT cordless phones stop working

Thanks for your posts Markdb

 

Glad to hear that the landline is now working for you. 

 

If you need any further assistance do drop us a response and we'll look into this for you

 

David_Bn

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Message 17 of 17
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Re: BT cordless phones stop working

I am midly amazed that the technician is reinstalling a POTS line which VM wants to get rid of.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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