BT Phone Book

[Tjohn153]

Can you tell me how to get my VM phone number entry deleted from the BT Phone Book and its database.

Thank you

[Carley_S]

Hi @Tjohn153 

Welcome to the community forums 

We are able to request that your number be made ex-directory from the next phone book. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

Thank you for joining me on private message @Tjohn153 

This has now all been requested for you and your number will no longer be published in the phone book. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

[Tjohn153]

Thank you very much for your help on this and if there are any further issues I will contact the Community Forum

[Carley_S]

No problem at all @Tjohn153 

We'll be here to support further if you ever need. 

Have a lovely rest of your day. 

[GaryA]

Could you also help me with this please?

[Paulina_Z]

Hi @GaryA,

Welcome to our Community Forums! Thank you for your first post and your query.

Can you tell me a little more about what it is you need help with? Just to ensure that we can assist?

Thank you.

[GaryA]

I would like to be removed from the BT phone book to become ex-directory (I thought I already was) - thanks

[Paulina_Z]

Hi @GaryA,

Thanks for confirming. I'll be happy to look into this further for you to have this issue resolved. I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you.

[Paulina_Z]

Hi @GaryA,

Thank you for coming back to me via Private Message! I'm glad that I've been able to assist with your request and to ensure that the right information is listed on our systems for you.

If you need any further help or assistance, please let us know. We're here to help. 😊

Thanks!