BT Phone Book Listing

[alcozza]

My preference has always been ex directory.  Taken aback to find my landline listed in the latest BT Phone Book.  I understand the default is for land lines to be ex directory, unless the number holder says otherwise.  Who has given consent on my behalf? 

[Molly_T]

Hi Alcozza 👋 welcome back to the community! Thank you for posting. 

So sorry to hear about this - it should not be the case that this was added without your consent. I'd like to take a closer look at what has happened and offer support in getting this resolved for you! 
We will just need to confirm a few account details via PM so I can offer help. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞