Could one of the team message me please? I need to look into whether an automatic compensation claim has actually happened automatically!!
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Thanks for posting and welcome to the community. Did you report a fault to the team? If so, how did you do it please? Can you elaborate on what fault you had, how long etc?
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Thank you. The problems started back in August and I was constantly trying to contact one way or another. I believe it started with a 'chat' as I couldn't use the phone as that was the fault.
The problem wasn't resolved until December and we were without a phone line (whilst still paying for it) all that time.
I did also phone from my mobile/ text message/ use this community.
I tried everything I could to get the problem sorted.
Okay thanks. I'll discuss this further via PM as we'll be discussing the account securely.
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