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Automatic compensation claim

Hi,

Could one of the team message me please? I need to look into whether an automatic compensation claim has actually happened automatically!! 

Many thanks,

M

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Very Insightful Person
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Re: Automatic compensation claim

did you report the fault? I think ofcom rules compensation starts are 2 days after reporting the fault

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Automatic compensation claim

Hi micromel,

 

Thanks for posting and welcome to the community. Did you report a fault to the team? If so, how did you do it please? Can you elaborate on what fault you had, how long etc?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Automatic compensation claim

Thank you. The problems started back in August and I was constantly trying to contact one way or another. I believe it started with a 'chat' as I couldn't use the phone as that was the fault. 

The problem wasn't resolved until December and we were without a phone line (whilst still paying for it) all that time.

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Message 5 of 7
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Re: Automatic compensation claim

I did also phone from my mobile/ text message/ use this community.

I tried everything I could to get the problem sorted.

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Re: Automatic compensation claim

Okay thanks. I'll discuss this further via PM as we'll be discussing the account securely.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 7 of 7
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Re: Automatic compensation claim

I've been having issues on and off like this since September 2019. Still isn't fixed (although I appreciate that 'Lisa C' from VM is trying to help). Haven't had any 'automatic compensation' applied either.
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