Hi there @Annzie
Thank you so much for your post - I am sorry that you have had some issues with your landline and subsequent credits for the loss of services.
In regard to the issue, I can see that you have advised that we have migrated you over to our new type of landline where you get the line via the broadband services - when this is done, if you are flagged on your account as an Accessibility Customer and require as a lifeline for a resident, we install a special bit of kit to ensure you can still call 999 from your landline in an emergency.
If you have any lifeline devices connected to the landline, you'll need to chat with that provider to see if it is compatible with the VOIP services.
When there is an area issue, we're unable to send a technician out until the area issue has been resolved, I am sorry if this caused any delay in getting your services all fixed and working for you.
Any Bill credit is automatically calculated based on the time your fault was reported to Virgin Media and the time it is resolved. Some periods may not count towards calculating the bill credit - I am sorry that on this occasion you have been advised that the issues did not result in any auto compensation.
We do hope that all is now ok with your landline? Are you still experiencing any issues with it that we can assist you with?
Cheers