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At wits end.

My home phone line was accidently severed by workmen three months ago.  Virgin have now sent out four engineers, each one turns up .... tries to pull me a new line but then can’t because the hole is blocked.  Each time they say they will be back but don’t come back.  The last lot left on Wednesday and two more came Friday.... same again.   One lad gave me his mobile so I at least had a point of contact.  No answer.. nothing.  I’ve had no phone line for over three months and now I don’t want it.  I’ve tried the online messaging service but get cut off each time I get to the bit where I say I’m cancelling.  I can’t ring them because, last time, it rang for 48 minutes then cut off.  Who do I speak to?  Who can help me with cancelling my home phone and getting the money back that I’ve been paying on line charges.  I’ve saved all the screen shots from all the times I’ve tried the online messaging.   
🥺

it’s been a so frustrating and I’m still home shielded. 

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Re: At wits end.

Good Afternoon @Kassienut 

 

A very warm welcome to the forums. Thank you for taking the time to post. 

 

I am sorry to hear that you have had these issues. 

 

I am going to drop you a PM so that we can take a further look into this for you. 

 

Kind regards,

Zak_M 

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Re: At wits end.

Thanks zac.  Hopefully you can sort it before the complaint I’ve now submitted gets read . 🤨

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Re: At wits end.


@Zak_M wrote:

Thank you for coming back to me.

 

No problem regarding the password - I can reset that for you if you would like? 

 

 [REMOVED]

Kind Regards 

Zak_M


to the OP - what @Zak_M fails to say in the post above is send the info he asks for by PM - DO NOT post it here - i think the post above should have been a pm - a mistake by @Zak_M i assume

 [Removed quoted details to make sure there is no confusion and no details are posted publicly]

____________________

Tony
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Re: At wits end.

Thank you for letting me know @-tony- 

 

Please do not respond to this here,  my mistake. 

 

Kind Regards 

Zak_M 

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Re: At wits end.

Good Afternoon @kasienut

 

I have spoken with the area field manager. 

 

Can you confirm everything is up and running on your end? 

 

Kind regards,

Zak_M

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