My home phone line was accidently severed by workmen three months ago. Virgin have now sent out four engineers, each one turns up .... tries to pull me a new line but then can’t because the hole is blocked. Each time they say they will be back but don’t come back. The last lot left on Wednesday and two more came Friday.... same again. One lad gave me his mobile so I at least had a point of contact. No answer.. nothing. I’ve had no phone line for over three months and now I don’t want it. I’ve tried the online messaging service but get cut off each time I get to the bit where I say I’m cancelling. I can’t ring them because, last time, it rang for 48 minutes then cut off. Who do I speak to? Who can help me with cancelling my home phone and getting the money back that I’ve been paying on line charges. I’ve saved all the screen shots from all the times I’ve tried the online messaging. 🥺
it’s been a so frustrating and I’m still home shielded.