@patmustard36 wrote:
Hi, Ive just checked it all, nothing has changed and all the connections are correctly connected.
Are you able to log into 'My Virgin Media'? If so go to this link below and sign in using your 'My Virgin Media' info
https://my.virginmedia.com/faults/service-status
When logged in, it should show you any faults in your area and next to the phone section there should be a 'Run Test' button. Run the online phone test.
If it identifies a fault it may give you an option to book a technician.
If not, you can wait for a reply on here from one of the VM forum team who should be able to arrange help. They will normally reply in a day or two.