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landline not working and had an appointment booked for Wednesday but it is now not showing the appointment on my Virgin app


Forum Team
Forum Team

Hi @Dtoon thanks a lot for your post, although I'm sorry to hear your landline isn't working at the moment.

It appears that the reason this was cancelled, is that you were affected by an area outage so the visit was no longer necessary.

It seems that as things stand, the outage is actually completely resolved - can you please confirm if you're still having issues?

Many thanks


Yes I am still without landline no incoming or outgoing calls

Forum Team (Retired)
Forum Team (Retired)

Hi @Dtoon,

Thank you for coming back to us about your landline issue and I'm sorry that you're experiencing issues! 

I can see that there is an appointment booked to have this issue resolved for this week. Are you able to view this appointment on your online account, or do you need assistance confirming some details?

Please let us know so we can assist.

Thank you.

Forum Team

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