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Appointment no show bu engineer

Gordonruislip
Joining in

having agreed a time I rescheduled my day to be in.

the engineer didn’t show up and nonone had the courtesy to inform me 

eventualy navigated my way through website to see that the agreed date/time has been rescheduled for 4 days time 5 mints before he was due to be here.

dont really think virgin care to much about customer service, assume compensation will be automatically credited to my account - hang there go those flying pigs!M

 

 

4 REPLIES 4

Akua_A
Forum Team
Forum Team

Hi @Gordonruislip 

Welcome back to our community forums and sorry to hear your appointment was rescheduled last minute by our team. This is not the service we look to provide and we can understand the inconvenience caused by this. We will take your feedback onboard and pass it on to the relevant teams. Please also check here to see if you may be entitled to compensation https://virg.in/autocomp

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Why does this happen? and yes £29 compensation due for a no show.

will this be credited automatically?

If you are eligible, it will be added to your account automatically. To best look into what happened, I would have to send a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

We are glad to have been able to resolve this issue for you @Gordonruislip 

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs