Analogue to digital landline changeover. Need technician

[SallyFricker]

analogue to digital landline changeover. Need technician, because of second set of internal phones, and having difficulties bookign one. can someone please help do so? 

[John_GS]

Hi @SallyFricker

Thanks for posting and welcome to the community.

Sorry for the confusion, do you mean a tech to relocate the router?

Kind regards,

[SallyFricker]

I have two sets of digital phones. The 'lead' phone for the first set I 've plugged into the new adaptor which i've plugged into the hub, and these are now working fine.  The 'lead' for the  second set of phones which used to be plugged into a phone jack in the kitchen but this is no longer active.  In this event, the Virgin  instruction sheet direct me to call a technician to have some 'rewiring' done.  I've tried to contact Virgin to orgnaise this but can't get through. Can you help? 

[John_GS]

Thanks for coming back to me, SallyFricker.

I will send you a PM now to assist further.

Kind regards,

[John_GS]

Hi SallyFricker

Thanks for joining me on PM and allowing me to book this tech visit

Just got your new message as well and yes it would have been the first available slot.

Let us know how it goes.

Kind regards,

[SallyFricker]

ok, than ks i'll take that slot