@otronics wrote:
Hello.
I live in a large house and have just had an email re/ the upgrade of the phone system from analogue to fibre (ie/ plugging phones into the Virgin Hub to enable a phone connection).
We have three phone lines (one private and two for home businesses).
Apparently I'm going to be sent an adaptor.
Can someone explain how three lines will work from one hub?
The private line has five phones spread out over three floors (some are cordless, others are corded) and one business line has various points for ease of use.
The other business line has one socket and is as far away from the router as can be possible!
It would need approx a 60 meter cable to reach from phone to router.
If someone can get me on the right path of what I need to do to keep all this working.
Thanks.
I do have to say that this does strike me as being one of those things that can quickly degenerate into a complete mess. Firstly, from a reading of this post, you have three completely separate physical landline connections, is that right? In addition you have a 'fibre' (it's not fibre but still) broadband connection to a single hub?
Firstly the hub can physically accommodate two phone lines only - and I'm not 100% sure that the facility for multiple lines has even been implemented in the firmware, but let's be optimistic and assume that it has been. So the existing hub 'could' handle two line although there is a question about how to physically connect it to the two different phone wiring in your house, but it shouldn't be impossible.
But that leaves your third line, now I have to say that your situation might be so unique that if VM hadn't made any provision for it, it's probably understandable, you would need another hub on your account, and I'm not sure that VM's systems could or would possibly accommodate that. This really is nowhere near as simple as 'having a technician to reroute some cables'. The provided answer does indicate a degree of misunderstanding the complexity of the situation.
Personally, I think that if you don't act to make your own provision, you are very, very likely to lose two or not all three numbers, because I simply can't see VM being able to sort this out. And in that case, irrespective of whatever financial impact it may or will have on you, VM will simply shrug their shoulders - and no, there's no legal avenue to pursue as your's is a domestic/residential connection with no guarantees or SLAs.* In your place I'd probably be looking at migrating, at least, the two business lines to a SIP provider, 'Vonage' for example - in this way they work over your internet connection and are completely independent of whoever your internet provider happens to be.
*and that may sound a bit harsh if not supportive of VM's position, possibly; but I really am trying to appraise you of the reality of the situation. If this numbers are important to you, then you really do have to make your own provisions, because, I promise you VM are really unlikely to do it all for you.
