on 19-09-2021 21:11
Hey all
are any of the mods able to confirm if our account is eligible for the VoIP transition, and would it result in a new contract or is it a non-contract change please?
many thanks
on 19-09-2021 22:47
When requesting this, are you clear that the phone connection from the back of the hub is not actually a VOIP service in its present format? It's just a connection for a standard landline phone/service, delivered to the telephone socket on the back of the hub.
on 20-09-2021 08:38
Hi chocobogamer,
Thank you for your post.
We can certainly look into this for you. I am unable to locate your account from your profile, so what I will do is private message you to get some details.
^Martin
20-09-2021 10:30 - edited 20-09-2021 10:30
Yep @goslow but it's what Virgin commonly refer to it as so it's easier to say it as such 🙂
on 20-09-2021 10:36
@chocobogamer wrote:Yep @goslow but it's what Virgin commonly refer to it as so it's easier to say it as such 🙂
Just mentioned it because there have been some past topics where customers have bought a (real) VOIP phone to work with the VM (not real) VOIP service resulting in some confusion and disappointment all around!!
on 20-09-2021 11:09
@goslow, I get that, and im extremely grateful for you double-checking 🙂 for me it's more convenient to have the phone coming out the router as I can have it with my desk so i'm not overly "fussed" over benefits, drawbacks etc