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ChrisW1956
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Allocated a new number

Transferred the account from my son to myself as his account was due to end and asked for everything to be transferred to my name including the phone number. Only reason I chose Virgin was to keep the phone number. Set up this evening only to discover that the phone number is now completely different, Run a business from home and now my phone calls cannot get through. Am I missing something here?

 

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ChrisW1956
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Re: Allocated a new number

So far waited over forty minutes for someone to answer the phone

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ChrisW1956
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Re: Allocated a new number

Waited forty-five minutes for the phone to be connected and go "dead". That's it for me. Virgin you can stick your service where the sun don't shine. I will be cancelling first thing in the morning.  I do not pay money to receive the most atrocious service that I have ever experienced.

I should have followed my head instead of sticking it out and taking the easy route. What a complete crock of ****.

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nodrogd
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Re: Allocated a new number

Virgin Media Terms of Service:

Section C Para 5:

"5. Your phone number and phone line are for private use by you and members of your household only. They must not be used for any activities not reasonably expected of someone using the services for domestic purposes, for example whilst a reasonable amount of working from home is expected, your usage should be within what would be reasonably expected from a residential customer and we have no liability for any business losses you may suffer.  "
 

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#servi... 

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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ChrisW1956
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Re: Allocated a new number

Thank you for your reply but I fail to see what it has to do with the subject of the post. I have never stated that I am or would use this account against the policies that you have so kindly stated. It confuses me that you feel the need to post such "off-subject" matter but to each his own. The pint of my post is the inability of Virgin Media to carry out the most basic of requests.

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