Adaptor

[narrowboatgirl]

I have received an email advising that my phone will stop working on 10 January unless an adaptor has been fitted.

I have been trying to contact Virgin to arrange an engineer to do this for me as I am disabled and not tech savvy but cannot find an appropriate email address. 

[Kain_W · Accepted solution]

Hi there narrowboatgirl,

Thanks for your post and welcome to the community.

We can arrange that for you, it would need to be closer to the switchover date though if that's okay?

Let us know,

[narrowboatgirl]

Hi Kain, that would be brilliant. Will contact you at the beginning of January so you can arrange it for me. Many thanks.Best regards

Elaine

[Kain_W]

Hi there narrowboatgirl,

Thanks for your patience on this,

Just so we follow house rules I've dropped you a PM to get this sorted.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM narrowboatgirl,

The appointment has now been booked in for you. 

If you do need to reschedule at any point then you can via MyVM.

Let us know how the appointment goes.

Take care,