Virgin Media Virgin Media Community

SBerry1 · ‎07-08-2023

Have received our adaptor however there's no way we can plug it in to the router where the phone line comes into our house as it's very low down on the wall. Help please.

nodrogd · ‎07-08-2023

When the phone switchover happens the wall socket becomes redundant. The adaptor is to allow you to plug your phone directly into your internet hub. If you have extensions or want your wall socket to still be live you will need to arrange a technician to link the hub to the socket.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

nodrogd · ‎07-08-2023

When the phone switchover happens the wall socket becomes redundant. The adaptor is to allow you to plug your phone directly into your internet hub. If you have extensions or want your wall socket to still be live you will need to arrange a technician to link the hub to the socket.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Client62 · ‎07-08-2023

Here is an example of a BT style of phone connected to the Hub.

Ashleigh_C · ‎07-08-2023

Hi there @SBerry1

Thank you so much for your post and welcome to the community forums, it's great to have you here.

We are sorry for any confusion regarding the switch over and thank you to our community member nodrogd.

Has their explanation been able to clear things up for you or do you need any further information from us?

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Adaptor for landline