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Moo1965uk65
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Adaptor for landline to hub

Having been told by VM that I can just connect my landline to my hub it appears that you need an adaptor to do so? Just wondered why this wasn’t said at the time & also can you send me one please ? 

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DJ_Shadow1966
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Re: Adaptor for landline to hub

Hello

Is this a new install as only ne installs get the new way of connecting to hub or you have an engineer for a fault.

Regards Mike

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Zak_M
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Re: Adaptor for landline to hub

Good afternoon @Moo1965uk65

 

Welcome to the forums, thank you for taking the time to post. 

 

Have you recently joined virgin media? 

 

Kind regards,

Zak_M

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Moo1965uk65
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Re: Adaptor for landline to hub

Hello

No I’ve been a customer for years.

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Zak_M
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Re: Adaptor for landline to hub

Thank you for coming back to me, 

 

We are yet to roll out 21CV (landline via the hub) to our existing customers, the landline via the normal socket should work. 

 

Kind regards,

Zak_M

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Moo1965uk65
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Re: Adaptor for landline to hub

It’s a shame that Rachel - one of your customer service assistants didn’t tell me that ! 😡

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Zak_M
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Re: Adaptor for landline to hub

Sorry about that @moo1975uk65 

 

Kind regards,

Zak_M

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