Having been told by VM that I can just connect my landline to my hub it appears that you need an adaptor to do so? Just wondered why this wasn’t said at the time & also can you send me one please ?
Is this a new install as only ne installs get the new way of connecting to hub or you have an engineer for a fault.
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Good afternoon @Moo1965uk65
Welcome to the forums, thank you for taking the time to post.
Have you recently joined virgin media?
No I’ve been a customer for years.
Thank you for coming back to me,
We are yet to roll out 21CV (landline via the hub) to our existing customers, the landline via the normal socket should work.
It’s a shame that Rachel - one of your customer service assistants didn’t tell me that ! 😡
Sorry about that @moo1975uk65