Adaptor for home phone for Hub 5

[Jeffberg01]

I have just received and sucessfully installed the Hub 5.  I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. 

Do VM supply this and can I be provided with one.

[goslow]

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@Jeffberg01 wrote:

I have just received and sucessfully installed the Hub 5.  I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. 

Do VM supply this and can I be provided with one.

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VM should provide you with a RJ11 plug to BT socket adapter as per below

Once of the VM forum team should be able to arrange when they reply here within a few days.

[Carley_S]

Hi @Jeffberg01

Welcome back to the community forums. 

Sorry to hear that you've not been able to set up your landline into your router. Did you receive an adapter at all from us at all through the post or with your quick start hub 5 set? We do send adapters for those migrating over from landline to the new IP phone system - this is just a standard adapter, should you need anything customised for your set up we would not be able to provide this. 

Let me know if you're good with a standard adapter and we'll look to get one sent out to you as soon as possible. 

[Jeffberg01]

Hi Carley,

I received just the Hub 5 but not the phone adaptor.  Could one be sent to me so I can migrate the phone to the router.

On another matter, and I don't know if you can help.  One of my laptop is only connecting to the 2.4ghz band, whereas on my previous hub (2ac) I connected to the 5ghz band.  Is there any way of forcing it to connect to the 5ghz band.

Many thanks.

Jeff

[goslow · Accepted solution]

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@Jeffberg01 wrote:

Hi Carley,

I received just the Hub 5 but not the phone adaptor.  Could one be sent to me so I can migrate the phone to the router.

On another matter, and I don't know if you can help.  One of my laptop is only connecting to the 2.4ghz band, whereas on my previous hub (2ac) I connected to the 5ghz band.  Is there any way of forcing it to connect to the 5ghz band.

Many thanks.

Jeff

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The laptop will tend to connect to the strongest signal, which is often the 2.4GHz one.

You may be able to set the wireless adapter in the laptop to 'prefer' connection to 5GHz when it can. For Windows 10

https://www.tenforums.com/tutorials/151786-how-change-preferred-band-wireless-network-adapter-window...

https://www.majorgeeks.com/content/page/how_to_change_preferred_band_for_wireless_network_adapters.h...

Depending on your own individual tech knowledge and skills ... use at your own risk when making any changes.

[Jeffberg01]

Hi Carley,

Many thanks for the links for changing the band that my laptop connects to.  Worked first time.

Any news on providing a phone adaptor for the router/phone? 

Kind regards,

Jeff

[Martin_N]

Thank you for that information Jeffberg01.

We can certainly look into getting an adapter ordered for you. 

I will private message you now to confirm your details. 

^Martin

[401g]

Hi, I also have received my Hub5 but there is no rj11 adaptor in the box to connect our landline phone to the hub. I spent ages on phone support but they declined to send me an adaptor preferring to book a home visit for me. Surely it would make more sense to send me an adaptor first to see if I can get the phone working?

[Client62]

Not sure it is worth much time on the phone the adapters cost little

RJ11 to BT socket adaptor 

[Beth_G]

Hi 401g,

Thanks for your post, sorry to hear you've also not received the phone adapter. We'll be happy to arrange this for you.

I've sent you over a private message so I can grab your account details. Please look out for my message over at the purple envelope.